Recover Your SSO ID

1. Why You Might Need to Recover Your SSO ID

It is incredibly common to forget your SSO ID. Unlike a standard email address that you might use daily, an SSO ID is often used sporadically—perhaps only a few times a year when applying for a government job, paying a specific bill, or checking a scholarship status. Because it is an alphanumeric string that you might not have chosen yourself (especially if auto-generated via Jan Aadhaar), slipping your mind is perfectly normal.

The Government of Rajasthan anticipated this issue and built robust, secure, and user-friendly mechanisms to retrieve a lost username without needing to visit any government office. You can do this entirely online from the comfort of your home.

2. Things Needed Before Starting

To successfully recover your SSO ID, you cannot just guess it. The system needs to verify that you are the legitimate owner of the account. To do this, you will need access to at least one of the following pieces of information that you provided during your initial registration:

• Registered Mobile Number: The phone number you typed in when creating the account. It must be currently active to receive an SMS.
• Registered Email Address: The Gmail, Yahoo, or other email account linked to your SSO profile.
• Jan Aadhaar ID: If you are a citizen of Rajasthan and registered using your Jan Aadhaar, having this number will make recovery very easy.
• Aadhaar Card Number: If you linked your Aadhaar to your SSO profile, you can use it for recovery.

3. Method 1: Recover using Mobile Number (SMS)

This is the most common and fastest method for retrieving a lost SSO ID. The system will simply send your username to your phone via SMS.

Step-by-Step Instructions:

1. Open your web browser and go to the official Rajasthan Single Sign-On portal login page: https://sso.rajasthan.gov.in/signin.
2. Look directly below the login form (where you would normally enter your ID and password). You will see a link that says "Forgot my Digital Identity (SSOID) ? Click Here".
3. Click on that link. You will be redirected to the SSO ID recovery page.
4. On the recovery page, you will see multiple options to prove your identity (Citizen, Udyog, Govt Employee). Select the category you belong to (usually Citizen).
5. Below the categories, you will see icons for Mobile, Email, Jan Aadhaar, etc. Click on the Mobile (SMS) icon.
6. A text box will appear. Enter your 10-digit registered mobile number carefully.
7. Below the text box, you will see a captcha code (a mix of numbers and letters in an image). Type the captcha code exactly as shown into the provided box.
8. Click on the "Submit" or "Next" button.
9. The system will verify if the mobile number exists in their database. If it matches, an SMS will be dispatched immediately to your phone.
10. Check your phone's SMS inbox. You should receive a message from 'RJ-SSO' or a similar sender ID containing your exact SSO ID.

4. Method 2: Recover using Email Address

If you have lost access to your registered mobile number or if the SMS service is delayed, using your registered email address is an excellent alternative.

Step-by-Step Instructions:

1. Navigate to the official SSO portal login page (sso.rajasthan.gov.in/signin).
2. Click on the "Forgot my Digital Identity (SSOID) ? Click Here" link located below the login fields.
3. On the recovery page, ensure the correct category is selected (e.g., Citizen).
4. Click on the Email icon (it usually looks like an envelope).
5. Enter your registered email address in the provided text field.
6. Enter the captcha code displayed on the screen.
7. Click the "Submit" button.
8. Open a new tab in your browser and log into your email account.
9. Check your inbox for an email from the Rajasthan Single Sign-On portal. (Note: Sometimes these automated emails can land in your Spam or Junk folder, so be sure to check those folders if you don't see it in your primary inbox).
10. Open the email, and your forgotten SSO ID will be clearly stated inside.

5. Method 3: Recover using Jan Aadhaar or Aadhaar

For residents of Rajasthan, the SSO system is deeply integrated with the Jan Aadhaar database. You can use your Jan Aadhaar number to fetch your SSO ID.

Step-by-Step Instructions:

1. Visit the official SSO login portal and click on "Forgot my Digital Identity (SSOID) ?".
2. On the recovery screen, select the Citizen category.
3. Click on the Jan Aadhaar icon (or Aadhaar, if available and preferred).
4. Enter your Jan Aadhaar number or Enrollment ID in the designated box.
5. Fill in the correct captcha code.
6. Click "Submit".
7. The system will prompt you to select the name of the family member whose SSO ID needs to be recovered. Select your name.
8. An OTP (One Time Password) will be sent to the mobile number linked specifically to that Jan Aadhaar profile.
9. Enter the OTP to verify your identity.
10. Once verified, your SSO ID will be displayed directly on the computer screen, and a copy will usually be sent via SMS as well.

6. Frequently Asked Questions (FAQs)